Shipping policy

Shipping · India and international

Clear timelines. Careful packing. Tracking once your order leaves us.

Thank you for shopping with Minaki at minaki.shop. This page covers how we ship Ready to Ship and Made to Order pieces. For exchanges, store credit, and quality claims after delivery, please read our Customer Care / Refund policy.

At a glance

Topic What to expect Good to know
Shipping within India Free shipping on all orders in India Shown as Standard Free at checkout and on pin Estimate Delivery
Ready to Ship dispatch Usually 2 to 7 working days Exact window appears on the product page
Made to Order dispatch Usually 10 to 45 working days Exact window appears on the product page
Transit in India Typically 2 to 7 days after dispatch Pin codes and courier routes can change the ETA
International Transit often 4 to 22 days after dispatch Duties and taxes may apply in your country
After delivery care Exchanges, store credit, and quality claims Covered on the Refund policy page, not here

How shipping works

  1. Place your order on minaki.shop. You will receive an order confirmation by email.
  2. We pack your jewellery carefully and hand it to the courier after quality checks.
  3. Once dispatched, you receive a tracking link by email and SMS when available.
  4. Use pin Estimate Delivery on the product page for a route-based ETA before you buy.

Dispatch windows

All dispatch days are working days (Monday to Friday), excluding national holidays when our warehouse is closed.

Order type Typical dispatch Notes
Ready to Ship 2 to 7 working days Stock dependent. The product page shows the live window.
Made to Order, custom, personalised, or engraved 10 to 45 working days Crafted for your order. The product page shows the live window.

If stock does not match what you ordered, we ship what is available and contact you about waiting for restock or a refund for the missing piece.

Delivery and address changes

  • We can update your delivery address any time before the order is dispatched. Email info@minaki.shop with your order number and the new address.
  • After dispatch, address changes depend on the courier and may not be possible.
  • P.O. Box addresses may ship by postal services only. Courier options can be limited.
  • If a delivery window has passed the ETA, write to us with your order number and tracking ID so we can investigate with the courier.

Damaged parcel or quality concern on arrival

If the courier package looks disturbed, or an item looks damaged, missing, or incorrect, please follow the 24 hour quality claim steps on our Refund policy.

That includes a continuous unboxing video and email to info@minaki.shop with subject CLAIM 24H · Order #YOURORDER.

If a parcel arrives badly damaged and you can safely refuse it with the courier, refuse it and contact us the same day with photos of the outer packing.

Returns and change of preference

Shipping is about getting your order to you. Care after delivery lives on the Refund policy.

  • Eligible Ready to Ship change of preference may qualify for Minaki store credit under the rules on the Refund policy.
  • Verified quality faults, transit damage, and wrong items follow the quality path on that same page.
  • Sale, coupon, earrings hygiene, custom, and Made to Order paths follow the limits listed there.

Costs, taxes, and insurance

  • India: Shipping is free on all orders. Product prices already include applicable GST as shown on the site.
  • International: Import duties and taxes may be due on arrival in your country. If you refuse to pay duties and the parcel returns to us, we refund the goods value minus return shipping. The original outbound shipping charge is not refunded when one applied.
  • Parcels are insured for loss and damage up to the cover stated by the courier. We process a refund or replacement after the courier completes their investigation.

How to reach us

For shipping questions, write to info@minaki.shop with your order number. We typically reply within 2 business days. WhatsApp and Instagram are fine for quick updates. A complete email keeps your order history in one place.

Placing an order on minaki.shop means you agree to this Shipping policy together with our Refund policy and Terms of service. We look forward to packing something beautiful for you.